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Where are you located?
We are located in Pasadena, California, USA.
I just found your website and loved your products. Is there a store I can visit?
Sorry, we do not have a physical storefront. We are an Internet Store.
I love your products. Can you please send me a printed catalog?
We are sorry that we do not have any printed catalogs. All our products are listed on the website.
Is your site secured?
Yes, our site is secured. All your personal information is protected.
Do you provide monogramming or custom embroidery service?
We apologize that currently we do not provide any monogramming or custom embroidery service. All our products are pre-embroidered from China.
Can your products be machine washable and dryable?
All our products can be machine wash and dry. In most cases, ironing is required.
Please refer to our “Product Care” section for care information.
Do you ship internationally?
We do ship internationally. Just email us for more information.
Do you offer quantities discount?
Yes, we do offer quantities discount when you ordered 100 units or more of the same item. Also, if you have a resale license, we can offer you wholesale prices for the products.
Do you send out samples?
We apologize that we do not send out samples.
What is your Return Policy?
If you are not satisfied with our products, you can call us or email us within 30 days from the date of the invoice to obtain a “Return Authorization Number”. Please make a copy of the original invoice, note the “Return Authorization Number” on the invoice, and enclose the invoice with your return. Upon receipt of the returned merchandises, we shall credit your Original Payment Method with the full value of the merchandises. However, shipping will not be credited.
Any returns without our prior assigned “Return Authorization Number” and/or beyond the 30 days “Return Period” is subjected to a 15% restocking fee.
** Return Merchandises must be un-used and unwashed, and are in the original condition** No return will be accepted and no refund will be given on merchandises that are not in the original condition.
Closeout items are “Sales As Is” and cannot be refunded nor returned.
My table measures 52” x 72”, what size of tablecloth do I need?
Always allow at least a 6 inches drop from both sides of the table. Preferably a 6 –10 inches drop. For example: if the table is 6 ft long ( 72”), a cloth measures at least 84” in length would be preferred. In this case, you would choose a 72 x 90” cloth. For more sizing information, please refer to “Tablecloth Sizes” on our Product Care Section.
Would I be able to ship an item I purchased to a different address?
Yes, we can ship your purchase to a different address. When shipping to a different Ship to Name and different Ship to address, we would enclose a packing list with no pricing with the package. Then, we would mail the original invoice with the credit card receipt to the Bill to address.
Do you have more information on the State Flowers?
You can find out more information on the State Flowers from the following websites:
http://www.50states.com/flower.htm
http://en.wikipedia.org/wiki/List_of_U.S._state_flowers
What is required for Free Shipping?
Free shipping is only for orders shipped within the domestic United States (48 States). It excludes Alaska and Hawaii. The subtotal must be equal to or above $50.00 USD, sales tax is not included as part of the subtotal. If a discount or promo code is being applied, the subtotal must be equal or higher than $50.00 (discount included).
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